Question 1

What are your qualifications?

Accepted Answer

Our founder and primary rabbit sitter, has a 25 year history in the pet care industry.  She is a Certified Professional Pet Sitter, credentialed through Pet Sitters International, where she holds a membership and receives ongoing pet and rabbit care education.  She is also a Fear Free Certified pet professional and is trained in pet CPR and first aid.

She has volunteered and fostered for rabbit rescue groups and currently has three rabbits of her own.

Question 2

Are you bonded and insured?

Accepted Answer

Yes, we are bonded and insured through Pet Care Insurance Company.  We are also background checked for your peace of mind.

Question 3

Is a meet and greet in my home required?

Accepted Answer

Yes.  Meeting ahead of time gives use the opportunity to discuss our services and your needs, meet your rabbits and learn their routine, and feel comfortable in your home.  It also ensure that we are a good match each other.

Question 4

Is there a charge for the in-home meet and greet?

Accepted Answer

We do not charge for the initial consultation/meet and greet in your home. This visit allows us to get to know each other, learn about your pets and their routines, plan for an upcoming visit while you are away, and pick up any keys. While there's no pressure to make any decisions or commitments during this visit, if we need to return for a second consultation or to pick up keys, a $25 fee will apply.

Question 5

What is included in a daily visit?

Accepted Answer

Feeding (pellets, fresh produce, hay, treats)
Cleaning bowls and refreshing water
Basic medication administration, if necessary
Cleaning the litter box
Tidying the rabbits' living area
LOVE: Playtime, cuddling, brushing
General home tasks (mail, plants, trash, etc.)
Visit updates with photos/videos

Question 6

What are your available time slots for rabbit sitting visits?

Accepted Answer

We currently offer 30-minute and 1-hour visits during the following time frames:

Morning: 7:00am - 10:00am
Mid Day: 10:00am - 1:00pm
Afternoon: 1:00pm - 4:00pm
Evening: 4:00pm - 7:00pm

If your pet needs specific times for medications or special diets, please let us know so we can try to accommodate. Please allow a 30-minute window +/- when booking specific times.

Question 7

Can you administer medications?

Accepted Answer

Yes, we can administer oral medications to your bunny by syringe. If your bunny is generally cooperative with taking medications, there is no extra charge for this service.

Question 8

What type of cleaning do you provide?

Accepted Answer

We do our best to keep your pet's living area nice and tidy, so a light clean-up is included in the visit. However, we understand that bunnies can be messy sometimes. If your pet's living area or litter box is extremely dirty, we may charge an additional $10 per visit for a deep cleaning. This would be discussed and authorized by you in advance.

Question 9

Do you offer grooming services?

Accepted Answer

We are not professional rabbit groomers, so we leave that to the experts. However, we always aim to keep your bunny clean and well-kept. Light grooming (brushing/combing, etc.) is included in the visit at no additional charge.

If your bunny has a dirty bum or is matted, and they are cooperative, we can attempt a butt bath or mat removal for an additional of $10. Depending on your bunny's comfort level with us, we may be able to trim their nails for an additional $10 charge. These services would be discussed and authorized by you in advance.

Question 10

Could you stay with my pet overnight?

Accepted Answer

It's possible. While we don't typically advertise overnight stays due to having pets of our own at home, we may be able to accommodate this service in certain circumstances. Feel free to ask. The fee for an overnight stay is $100 for a 10-hour stay in your home.

Question 11

Can you board my bunny at your home?

Accepted Answer

We generally don't offer boarding services, as we have pets of our own at home, and it could be stressful for your bunny. However, in case of an emergency, we can discuss the possibility. If we are able to accommodate you, the boarding fee would be $50 per day.

Question 12

What methods of payment do you accept?

Accepted Answer

We accept payment by cash, credit cards, PayPal, Venmo, and Zelle.

Question 13

What if I live in an apartment building or condo that does not offer free guest parking?

Accepted Answer

If free guest parking is not available at your building, we will charge additional fees to cover the cost of parking fees and any valet tips. Accessible parking must be available in the immediate vicinity. Additionally, if we need to make an extra trip to pick up a parking pass or fob prior to the start of service, there will be a $25 fee. We will agree upon any fees before starting service to ensure there are no surprises.

Question 14

Do you charge any additional fees for weekends or holidays?

Accepted Answer

No, we do not charge additional fees for weekends or holidays, unlike most pet sitting companies. However, please note that this policy could change in the future.

Question 15

Do you charge extra to pick-up and drop off keys, passes or fobs to access our home?

Accepted Answer

Yes, we charge a $25 fee for each trip required to pick up or drop off keys, passes, or fobs. This fee applies whether the trip is to your home or another location.

Question 16

Do you charge a fee if I have to cancel a scheduled service?

Accepted Answer

If you cancel with us verbally or in writing and we acknowledge receipt of the cancellation more than 2 hours prior to the scheduled service, there are no cancellation fees. For cancellations made less than 2 hours before the scheduled service, we charge the full price of that visit only. Any subsequent scheduled visits will be canceled without any fees.

Question 17

Do you charge a fee for last minute bookings?

Accepted Answer

While we may not always be available on short notice, we will do our best to accommodate your request. Unlike most pet sitting companies, we do not charge a fee for last-minute bookings. However, please note that this policy could change in the future.

Question 18

What additional fees do you have?

Accepted Answer

We charge additional fees for the following services:

Parking meters/lots - TBD
Valet charges and tips - TBD
Additional trips to pick-up/drop off keys, fobs, parking passes - $25 per trip
Dog walking added to a rabbit visit - $10
Before/after hours visits: $10
Emergency/on call visits: $20
Pet transportation - TBD
Shopping/errands - TBD
Nail trims - $10
Bunny butt baths - $10
Deep cleaning litter box/habitat - $10

Question 19

Why are your prices higher than others?

Accepted Answer

If compared to other professional pet sitting companies in the area, our prices are the comparable, if not a little less.  We offer simple flat rate pricing and do not charge a lot of  extra or hidden fees that others charge. (i.e. fees for additional pets, medication administration, weekends, holidays, cancellation fees, etc.)

If compared to individual pet sitters, our pricing might be higher due to our operating expenses and cost to maintain our credentials.  Individual sitters  may not have the years of experience, or make the investment in pet care education, certifications, association memberships, insurance, etc.  They also may not be able to offer a back-up sitter in the case of an emergency.

If compared to online platforms like Rover, those rates can be all over the board.  Our pricing might be higher due to our operating expenses and cost to maintain our credentials. These type of apps usually consist of people who pet sit as a side hustle.  The majority of the sitters do not have the years of experience, nor do they make the investment in pet care education, certifications, association memberships, insurance, etc.  They also do not offer a back-up sitter in the case of an emergency.

Question 20

Can you care for small animals other than rabbits?

Accepted Answer

While our primary focus is on rabbits, we have experience caring for other small animals as well and would be happy to assist with your pet sitting needs.

Question 21

Can you care for other pets in addition to rabbits?

Accepted Answer

Yes, if you have other pets in your home in addition to rabbits, we can care for most, depending on the type of pet. We charge a flat rate fee based on the visit time, so there would not be an additional charge unless you have a dog that requires walking.

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